VISCO INJECTION DENIALS
Is anyone else having trouble with denials on visco injections from Aetna on the J code? The denial reason is, required or missing modifier. We have tried using modifier and not using modifier. They were paying without modifier but now all of a sudden they are denying all of them. We do a lot of those inject and we can't get answer from Aetna on what they want nor where to find it in their guidelines. They say they follow Medicare guidelines, however Medicare doesn't require modifier on j code, so we are at a loss. Any help would be appreciated. We are located in FL.